FAQ
Frequently Asked Questions (FAQ)
1. How can I place an order? To place an order, simply browse our collection and click on the desired item. Select the size and quantity, then add it to your cart. Proceed to the checkout page, where you'll enter your shipping details and payment information to complete the order.
2. What payment methods do you accept? We accept various payment methods, including major credit cards (Visa, Mastercard, American Express, Apple Pay) and PayPal. Rest assured, our payment process is secure and your information is protected.
3. How long will it take to receive my order? The delivery time depends on your location. Typically, orders are processed within 2-5 business days, and shipping times range from 5-10 business days. Once your order is shipped, you will receive a tracking number to monitor the progress of your delivery.
4. Can I return or exchange an item? No. Instead of returning items, you can contact us for a refund, if the item is eligible for a refund (like when it comes damaged or is missing parts). Please consult the dimension tables of each product carefully before you buy it. Our store is not responsible for choosing the wrong size or color of any product.
Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back if the product is damaged. Then, if possible, you can donate your product to a local charity or recycle it.
5. What if I have a problem with my order? If you encounter any issues with your order, please reach out to our customer support team. We're here to help and will work towards resolving any problems promptly and efficiently.
6. Are the colors of the products accurate in the photos? While we strive to provide accurate product images, please note that colors may vary slightly due to differences in monitor settings. We make every effort to depict the colors as accurately as possible, but slight variations may occur.
or by using the contact form on our website. We aim to respond to inquiries within 24 hours, excluding weekends and holidays.
** By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to ensure you have a seamless shopping experience!